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Knowledge Base

Knowledge Base / swDesk Help Desk / Technical Support Questions

What is the swDesk Knowledge Base?

04/07/2010 11:58 AM

The swDesk Knowledge Base feature provides a self-service option for clients to acquire immediate service. Clients may browse articles by category or search via keywords. This informational database can store support articles and answers to frequently asked questions.

Technicians have the ability to add, remove, edit and organize categories and articles in the Knowledge Base. The technician's interface also includes the ability to track and review user feedback and ratings posted in the client area.

To view/add/edit articles select 'Knowledge Base' from the top navigation bar and then select 'Articles'. To view/add/edit categories select 'Knowledge Base' from the top navigation bar and then select 'Categories'.

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